Hi Colin,

I’ve just heard from my mum that Ted is now safely at the Royal United Hospital in Bath and that the trip from start to finish went smoothly. She was very impressed by the professionalism and efficiency of the HAA staff who met them at Heathrow and kept in constant touch with the hospital to let them know they were on their way.

I just wanted to thank you and everyone at HAA for your help throughout what has been a pretty stressful time for us, and that I’m hugely grateful for your calm and clear service.

All the best,